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Frequently Asked Questions -

Fraud Prevention

Is my Cash Advance / Personal Loan application secure?

Absolutely. With Advance America, you can be certain that all the information you submit for your personal loans and payday loans, title loans and installment loans are sent through a secure server, and kept in a secure database. One way for you to verify our website’s security is to look for the padlock in the URL address.  This signifies that your information on this website is encrypted. For more details, see our Privacy Policy.

Information about Personal Loan Scams

Advance America, along with many other lenders, has been targeted by unknown scammer groups. These scammers are attempting to offer consumers payday loans or a cash advance on our company's behalf by going through the internet, email, and making telephone calls. Scammers can be very convincing, especially when they use threats and intimidation, or appear to have access to personal information. They use the reputation of a legitimate, respected business, along with dire threats, to get what they want from victims. We want to inform you that these actions are not being made by Advance America or anyone affiliated with the company. We value our customers and are working directly with authorities to stop these scammers. 

Recognize Fraudulent Personal Loan Offers

You should suspect that a personal loan offer is fraudulent if:

The individual claims that you have been pre-approved for a cash advance, for payday loans, or any type of personal loan and then requires you to purchase a prepaid debit card or wire money as a “processing fee” or “good faith deposit”. Legitimate lenders do not require good faith deposits.

The individual requests that you send money up front via a wire transfer or money card such as Green Dot cards. With legitimate loan offers including payday loans, you should not have to give money in order to get money.

The individual requests to get your personal or financial information. You should always be cautious when volunteering any personal or financial information over the phone or internet. Never provide payment information that you did not initiate. If you are uncomfortable with a phone call that was not initiated by you, hang up or ask for the purpose of the call. Then contact the company using legitimate sources such as contact phone numbers found on the company’s website.

Recognize Fraudulent Loan Collection

You should be suspicious that a collection is fraudulent if:

The individual threatens violence, intimidation, or uses foul language. The Federal Debt Collection Practices Act specifically prohibits debt collectors from being abusive, unfair, or deceptive in trying to collect debt.

The individual threatens to garnish your wages.

The individual is unable or unwilling to provide loan agreement information or payment history when you ask for it. Loan providers are required to provide all loan agreement information or payment history when you ask for it. This includes but is not limited to a cash advance, payday loans, installment loans, title loans, or any online loan.

Reporting Fraudulent Action

If you suspect you’re being contacted by a financial scammer claiming to represent Advance America contact the Federal Trade Commission and file a complaint.

Report it to local law enforcement.

Contact Advance America at 1-844-562-6480.

How to avoid scams

When it comes to keeping your personal and financial information safe, it’s important to be proactive. Follow these tips to help protect yourself from fraud and identity theft:

  • Never give personal information such as your Social Security Number or bank account information online or over the phone without verifying that you are working with a legitimate lender or bill collector. To verify, call the establishment back using a known number, such as the number listed on your statement or on the back of your credit/debit card.

  • Always be suspicious of any email with urgent requests for personal financial information. If an email demands immediate action or makes upsetting or exciting false statements, it’s likely a scam.

  • Verify company licenses when applying for a loan online. Legitimate lenders will display state licenses on their websites to verify that they are full-service, licensed lenders complying with state and federal laws.

  • Never wire money or provide prepaid debit card information to a lender claiming you have been pre-approved for a loan and must make an initial payment as a “show of good faith”.

  • Keep anti-virus, anti-malware, and spam email protection software up to date on all your computing devices.

  • Maintain a record of all outstanding debt, and include lender contact information.

  • Regularly check your bank, credit and debit card statements to ensure there are no unauthorized transactions.

  • If someone approaches you claiming you owe them debt, demand they provide written proof of the debt as the law requires.

  • If you suspect you are being scammed, report it to the local law enforcement and to the lender that the scammer claims to represent. Advance America customers can call 1-844-562-6480.

  • For more information, please visit The Federal Bureau of Investigation.

I am a victim of ID theft and need to report inaccurate loan activity in my name.

Identity theft is the creation of an account or loan by one person utilizing another individual’s personal information. If your credit report contains a loan with Advance America that you do not recognize, contact us directly at (888) 795-3111.

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