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Frequently Asked Questions -
Online Account Authentication

Online Account Authentication

We believe in the importance of keeping your data safe and secure and that is why we require additional security measures on all online customer accounts. In addition to username and password, we also require an additional authentication method to verify your identity. This authentication will include a secondary security layer by sending a secure code through text, email or Google Authenticator.

What is multi-factor authentication?

Multi-factor authentication requires that you provide two independent credentials to verify your identity. Your username and password are one credential, and a second credential is the use of a method like email, text or Google authenticator to pass and input a secure code into your online account login.

What are the benefits and why is it required?

It lowers the chances of identities becoming compromised. Traditional usernames and passwords can be vulnerable to malicious activity. Multi-factor creates multiple layers of security to help increase the confidence that the user requesting access to the online account is actually who they claim to be.

How do I add multi-factor authentication to my account?

You will set up multi-factor authentication as you create your online account username and password in the application. For existing online customers, you’ll be asked to set up your authentication method upon your initial login.


Who should I contact if I have questions?

If you have questions or experience issues, please contact us at 855-792-0458.

How do I reset my authentication method?

To reset your authentication method, please contact us at 855-792-0458.

How do I reset my password?

You can reset your password by clicking “Forgot Password” on the login page

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