System Outage Updates

As we work to restore all services from our recent outage, you can find updates here.

We have begun to restore our online services back to normal.  Please click the “Login” or “Apply” button to receive information about your account or apply. Once again, we appreciate your continued patience as we work to restore our systems in our branch locations.  

Please know that we take this matter seriously and are deeply committed to our relationship with you. We recognize this interruption could impact your daily life, and for that we are truly sorry. 

 

Updated as of Tuesday, 2/21/23

Online services are restored. You can now apply for a new loan or login to access your account. For our customers who opened a loan in store and DO NOT have an online account, create an online account here. 

Store Location Updates: While our online services are restored, teams are continuing to work around the clock to restore our systems in our store locations. We plan to have all locations restored this week. Call your location for the latest update. 

Check back here for ongoing updates.

Account Questions

Can I access my account online?

Yes, you can access your account online to view loan details, make payments online, or apply online.

I opened a loan at a store location and haven't created an online account. How do I get started?

Create your online account here.

How it works:

  1. Link your In-store Account: Enter a few pieces of contact information so that we can link your in-store loan details.
  2. Create password: Choose the password that you’ll use to login to your online account each time.
  3. Authentication: To secure your login, you’ll select a multi-factor authentication method such as SMS, Voice Call or Google Authenticator.
  4. Login: After completing the authentication, you can login into your online account.

By doing this, you'll be able to view details related to your existing loan, make payments or apply for a new loan.

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Will my in store loan details be available in my online account?

Yes, you’ll be able to view details related to your existing loan, make payments or apply for a new loan.

Questions about Online Authentication when setting up your account?

Learn more here.

Can I make a payment today?

Yes, you can make payments in your online account or by calling 844-562-6480.

Can I apply for a loan today?

Yes, you can apply for a loan in your online account.

  • If you are new to Advance America, apply here.
  • If you are an existing customer with an online account, log in to apply.
  • If you are an existing customer without an online account, create your online account to apply.

System Outage Questions

Is there a system outage?

Recently we experienced a systems outage which impacted our ability to originate and service loans, as well as our ability to directly communicate with our customers. Our online systems have been restored. You can now access your account, make payments online, and apply online. We can also accept debit card payments over the phone by calling 844-562-6480.

Our storefront team members are available in store to help assist with questions regarding your online account.

When will your website be back online? I need another loan.

Our website is back online. You can now access your account, make payments online, or apply online.

  • If you are new to Advance America, apply here.
  • If you are an existing customer with an online account, log in to apply.
  • If you are an existing customer without an online account, create your online account to apply for a new loan.
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Will I be charged for this outage?

No, if any additional fees or charges related to this event are present in your account when all systems are restored, we will waive or refund the charges.

Still have questions?

We’re a phone call away.

Contact your local store or our Customer Care Team at (844) 562 – 6480.