Advance America
Customer Care

The entire process, from applying to tracking your funds, is at your fingertips. It only takes a few minutes to submit your online application and receive an approval decision. 

If approved, you choose your loan amount and sign your documents electronically. Funds are deposited into your bank account by the next banking day, and payments withdraw automatically on your due dates.

To apply, you’ll need your:

• Driver’s license or state ID number
• Checking account
• Proof of income
• Social Security number or ITIN
• Email address

It depends on whether you’re a new or returning customer and what time your application is approved.

New customers

• Approved Monday–Friday by 10:30 a.m. ET: Funds are typically deposited the same day.
• Approved after 10:30 a.m. ET or on the weekend: Funds are typically deposited the next banking day.

Keep in mind, the exact timing depends on when your bank posts to your account. If you’re expecting funds and haven't received them, contact your bank first.

Be sure to check your email, as we may need additional information to finalize your loan. We’ll complete the loan processing as soon as we receive the information requested.

Existing customers

In most states, you have the option to receive funds instantly to your debit card.

Payments are automatically withdrawn from your checking account on your due date. You can also make a payment anytime by:

• Logging in to your online account
• Calling us at (844) 562-6480 
• Connecting with us through chat

You can check your loan status anytime by:

• Logging in to your online account
• Chatting with us
• Calling us at (844) 562-6480

For questions about a loan you got in person, contact the store directly.

How soon you're eligible to reapply depends on where you live and how you made your final payment.

• Cash or debit card payments clear right away, so you’re eligible to reapply immediately.
• Electronic bank withdrawals typically take 3 to 5 days to clear; you can reapply once the final payment is processed.

Some states require a waiting period between loans. For example, Florida customers must wait 24 hours after payoff before reapplying.

If you can’t make your upcoming payment, contact us right away to discuss your options. You can call (844) 562-6480 or visit your local store for more information.

In some states, refinance options may be available.