Call Customer Care
at (855) 792-9464
Monday–Friday: 8 am–9 pm ET
Saturday: 9 am–6 pm ET
Saturday: 9 am–6 pm ET
Advance America
FlexFund† Customer Care
You’re on your way to accessing the money you need, and our team is here to help.
You have questions. We have answers.
How does FlexFund work?
Apply online and get an approval decision in minutes. If approved, you’ll electronically sign your documents and choose your first advance amount (up to your approved limit). Requested funds will be deposited into your bank account no later than the next business day.
To apply, you’ll need:
- An active checking account
- Proof of income
- A Social Security number
- A valid and active email address
- To be at least 18 years old
How soon after requesting an advance will I receive my funds?
New customers: The time it takes to receive your first FlexFund advance varies. Funds are typically deposited into your bank account by the next business day, although some banks may have different processing times. If you haven't received your funds as expected, contact your bank first.
Before final approval, you may receive an email requesting additional information. Please check the inbox you used to apply in case we need to finalize your application.
Existing customers: Funds are typically posted to your bank account the same day.*
How can I make a FlexFund payment?
Payments can be automatically scheduled to be withdrawn via ACH or set up manually in your account on the due date. You can also make a payment anytime by calling (855) 792-9464, connecting with us through online chat, or by logging in to your online account.
What is the status of my FlexFund?
You can view your available funds, payment details, and more in your online account. Log in now or call us at (855) 792-9464.
Here's how to reach us:
