Frequently asked questions
What should I do if my card is lost or stolen?
If you believe that your Netspend Card has been lost or stolen, call us immediately at 1-866-226-1551. We will put a block on the card to prevent unauthorized transactions and mail out a replacement card.
How do I contact Netspend Card support?
You can call us at 1-866-226-1551. Our customer service team is available Monday through Friday, 8 a.m. - 10 p.m. CST, and Saturday through Sunday, 8 a.m. - 8.p.m. to assist you.
Will there be a credit check to get a Netspend Card?
While we must verify your identity, there is no credit check to get a Netspend Card.
When will my personalized card arrive?
Ordered in store: Your personalized card will arrive approximately 7-10 days after your temporary card is purchased. If you do not receive your card, please contact Customer Service at 1-866-226-1551. When your card arrives, follow the activation instructions to activate the card. The personalized card replaces the temporary card.
Ordered online: Your personalized card will arrive in approximately 7-10 days. When your card arrives, follow the activation instructions to activate your card.
Where can I use my Netspend Prepaid Card?
With your card, you can make purchases at stores, over the phone and online. Use it everywhere Visa® debit cards are accepted. Withdraw cash at ATMs worldwide Pay bills, rent and other necessities. (Fees may apply.)
Can I get multiple cards for family members?
Yes. You have the option to get up to two additional companion cards with your Netspend Card account. All cards associated with your account will have access to the same funds. Simply login to your account to order your companion cards.
Can I customize my card?
Yes, you can customize your Netspend Card with your favorite photo1. To create a customized card, simply login to your account, click on ‘My Prepaid Cards’ and then ‘Design a Card’.
Can I use my card at a pay-at-the-pump gas station?
Yes, you may use your Netspend Card to pay at the pump. However, paying at the pump may cause a hold on your account until the final amount is processed. Since this can sometimes be a few days later, we recommend that you consider paying inside to avoid this hold instead.
Can I use my Netspend Card to rent a car?
Yes, you can use your card at car rental agencies that accept prepaid cards. However, they usually require a deposit of 15 percent more than the cost of renting the car. The rental agency will put an extra hold on the account for that amount of money and the hold could last for a couple of weeks. We suggest that you call the car rental agency to inquire about how much they require for a standard deposit if paying with a prepaid card and how long a typical authorization hold on a prepaid card will last.
Can I use my Netspend Card for hotels and dining out?
It depends on the merchant. When you use your card at hotels and restaurants, or at other service-oriented merchants, it’s called an "open ended" transaction. That means the total amount due is unknown. The merchant has the right to estimate the final transaction amount. If this occurs, and the total amount authorized by the merchant exceeds the amount available on your Netspend Card, the transaction will be declined. The merchant also has the right to hold funds on your Netspend Card. In order to avoid these types of holds, we recommend you call hotels first to inquire about their prepaid card policy.
How do I add money to my card?
Choose from several ways to add money to your Netspend Prepaid Card:
- Direct Deposit. A convenient way to add your paycheck or government benefits check.
- Netspend Reload Network Locations6. There are more than 130,000 convenient locations in the U.S. where you can add money to your card account.
- Bank Transfers9. Add money from virtually any U.S.-issued bank account. If you have a checking or savings account or a bank debit card, use it to add money to your account. www.netspend.com/account/login
- Account-to-Account Transfers3. It’s simple to transfer money from one Netspend Prepaid Card Account to another. Log in to learn more.
- Tax Refunds. Tell the IRS to electronically deposit your refund directly to your Card Account. Learn more.
How do I check my card balance and transaction history?
You can view your balance and transaction history online by logging into your account or by downloading the Netspend Card Mobile App4 on your Android or iOS mobile device. You can also call 1-866-226-1551 for a balance inquiry 24/7, or you can sign up for text alerts1 to monitor your account activity so you’ll always know your balance.
Can I set up a savings plan with Netspend Card?
The Netspend Card gives you an optional savings5 plan so you can save up for a trip or a big expense. Earn up to 5.00% APY on balances up to $1,000 with our optional tiered-rate savings account2. Login to set up your savings plan.
What happens to my direct deposit if I change jobs?
If you change jobs, the deposits from your previous job to your Netspend Card will stop after your last paycheck. To set up direct deposit with your new employer, simply login to your account and print, complete, and sign another direct deposit form and provide it to your new employer. Once your employer processes the form, your paychecks from your new job will be directly deposited to your Netspend Card.
Where can I find my routing and account numbers?
There are several places you can find these numbers that you can use to set up direct deposit or with some billers for recurring payments.
Login to your online account center – click on the “Direct Deposit” tab or download a direct deposit form and the information will be prepopulated
If you are enrolled in Anytime Alerts4, Text “DIRECT” to 22622
Visit any Netspend Retail location and ask the representative at the counter
A direct deposit form with these numbers pre-printed comes with your personalized card
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